How to Report a Problem With an Order

Step 1: Log Into Your Account

1. Visit https://DrinkPassenger.com/account.
2. Enter your email address if prompted, and check your inbox for a confirmation code.
3. Enter the code to access your account.

Step 2: Find Your Order

For your most recent order

1. Locate the Last Order section of the order dashboard
2. Click on the Report an issue link under the order name

For other orders

1. In your account dashboard, navigate to the “Orders” section.
2. Select the order containing the issue by clicking on the Order Name to open the order details.

Step 3: Report an Issue

1. Locate and click the “Report an Issue” link on the order details page.
2. The message dialog will appear. Please include the following information:
   1. Order Number
   2. Your Name and Email Address.
   3. Description of the Issue: Please provide a clear and detailed description of the problem (e.g., incorrect item, damaged product, missing items, etc.).

Step 4: Submit Your Report

• Once you’ve filled out all the necessary details, submit the form.
• You’ll receive a confirmation email acknowledging that your issue has been reported.

Step 5: Follow-Up

• A member of our team will review your report and follow up via email as soon as possible to resolve the issue.

Need Additional Help?

If you encounter any difficulties or have further questions, you can also contact us directly at info@drinkpassenger.com

We’re committed to making things right and ensuring you enjoy every Passenger experience.